Post-delivery support

Challenge

• Client faced frequent data ingestion failures and quality issues after go-live, risking operational disruptions and user trust
• Lacked of internal Foundry experts to quickly identify root causes and implement robust fixes on time
• Communication gaps between engineering and business teams led to slow incident resolution and overall poor user experience

Solution

• Set a dedicated Foundry support task force for 5 days per month, aiming at proactive monitoring & rapid troubleshooting
• Automated pipeline health checks and data quality validation within Foundry to preempt ingestion failures
• Implemented a structured communication setup, ensuring all user queries and incident reports were properly triaged and resolved transparently

Results

• Zero ingestion failures during the support period, with all pipelines maintained at full operational capacity without disturbance
• Enhanced data trust, as data quality issues were identified and resolved before impacting end users
• Streamlined user communication, reducing internal escalations and streamlining operations